1 Hotel Reservations

2 Hotel Check-in

3 Hotel Facilities

4 Hotel Services

5 The Hotel Room

6 Offering Information

7 Business Center

8 Checking-out

9 Restaurant Reservations

10 Welcoming & Seating

11 At the Table

12 Taking Orders

13 Beverage Services

14 Services During the Meal

15 Handling Customer Complaints

16 Paying the Bill